Trully | Fraud Prevention and Identity Verification
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Terms and Conditions

  • Date of last update: 06/09/2022

Terms and Conditions for the users of our website


Welcome to the website of Truface, S.A.P.I. of C.V. (hereinafter "Trully"), these "Terms and Conditions" regulate access, browsing, the use of personal information provided by its users, customers and/or third parties, as well as the use of the Trully website. The access and use of this, is the exclusive responsibility of the person who accesses the web page (hereinafter, the "User").

By accessing and using our website, it is understood that you accept these Terms and Conditions. Therefore, the User is recommended to read them carefully, in order to be fully aware of their rights and obligations.

Access and navigation on the website implies acceptance and knowledge of these Terms and Conditions.

Trully reserves the right to modify or update, in whole or in part, these Terms and Conditions at any time it deems appropriate.

In addition to these Terms and Conditions, the use of the website is subject to:

  • Privacy Notices (service users and website users).
  • Cookies policy
  • The annexes that Trully upload from time to time corresponding to the services offered.

Together, these govern the contractual relationship with respect to access and use of the website.

Our services can be contracted by any company, financial entity, government entity or any person who wants to implement an identity verification system for the prevention of any type of fraud related to identity.


The site, is a virtual web page that allows all Users to be informed of the purpose of Trully, its functions and services it provides, in addition to the foregoing, the site aims to make available to the User the services it provides. By making use of the services provided by Trully, the User declares that they will submit to the conclusion of a contract for the provision of services with Trully.

The website serves as a communication medium between the User and Trully.

The User may print any information contained or published on the website, solely and exclusively for personal use, but not commercial. For any use other than personal, the User is expressly prohibited.

The website, as well as all its content, are the exclusive property of Trully, and are protected by the laws on Intellectual Property and Copyright.

Trully exclusively reserves the right to alter, exploit, reproduce, distribute or publicly communicate the website.

The transfer of the aforementioned rights may only and exclusively be made with the prior written consent of Trully, in such a way that the User is prohibited from making said content available to third parties.

The User will comply with these Terms and Conditions and all applicable local, state, national and international laws, rules and regulations. If you are using the services provided by Trully on behalf of a company or other entity, you represent that you are authorized to grant all licenses set forth in these Terms and Conditions and accept these Terms and Conditions on behalf of the company or entity.


Trully only operates the web page available on the site:, and we are not responsible for third party sites that may be similar in terms of User experience or corporate image. We invite you to be aware of phishing practices that seek to usurp corporate identity to commit fraud.


Trully grants a personal, binding, exclusive and non-shareable use of our services to the User. The User may not share the services or replicate them in any way, which will be grounds for termination of the contract signed between the User and Trully. The use of the service is limited to the User only. You may not copy, modify, distribute, sell or lease any part of the services provided by Trully, nor may you reverse engineer or attempt to extract the source code of this website, unless you have our written permission to do so.


Your privacy is very important to Trully. The User can learn how we handle your information when you use our services by reading our Privacy Notices. We have a privacy notice for users who contract our services and for users who browse our website.

We will treat your personal data in accordance with our Privacy Notices available on the following page: We ask that you carefully review our Privacy Notices because by using our services, you agree that Trully may collect, use, and share your information in accordance with our policies. For any questions related to the Privacy Notices, you can contact us through the emails: CCP:


The personal information collected by Trully’s website, which will be provided by Users who make their contact request virtually through the website, will consist of the following information: (i) Name; (ii) Telephone; (iii) Email; (iv) CURP; and (v) LinkedIn, this information will be used to create a personal database where the only ones responsible for its use will be Trully and its collaborators.

The purpose of Trully through the site is to provide Users with information regarding the services provided by Trully and through its (contact) button via WhatsApp or Email in order to establish a contact link to provide further information regarding the services provided by Trully.

The services that Trully provides are those corresponding to identity enrichment, based on collective intelligence. For the purposes of providing Trully services, the person responsible for the data is in charge of having the authorization of the owner of the data so that Trully, in its capacity as manager, carries out the provision of its identity enrichment services based on collective intelligence and as soon as the provision of services is completed, return the previously shared data to the person responsible for the data.

Notwithstanding the foregoing, within the Trully website, you can also leave your data in order to deepen our services or apply for a job. As a consequence of the foregoing, Trully undertakes to solely and exclusively use your data for these purposes.


Trully strives to keep our services safe for all Users. But we can’t guarantee it. This being so, by using the services provided by Trully, you agree that: (i) You will not use the services for any purpose that is illegal or prohibited under Mexican law; (ii) You will not use any robot, spider, crawler, scraper or other automated means or interfaces to access the website or extract information from other Users; (iii) You will not use the Services in a way that could interfere, interrupt, negatively affect or prevent other Users from using our website. (iv) You will not upload viruses or other malicious code or compromise the security of our website. (v) You will not investigate, scan or test the vulnerability of our website; and (vi) You will not encourage or promote any activity that violates these Terms and Conditions.


The User acknowledges that all intellectual property used on the Trully website, among other methods, used on mobile devices or any gadget, is the property of Trully. Said intellectual property includes, but is not limited to, the following: (i) Trademarks, company names, service names, commercial notices, commercial image, logos, Internet domain names and other distinctive signs, as well as all applications, registrations , expansions and related renovations; (ii) Patents, patent applications and all related renewals, utility models, utility model applications, certificates of addition, extensions and related renewals and invention registrations; (iii) Registrations of industrial designs and applications for the renewal of industrial designs, extensions and related renewals; (iv) Copyright, computer programs, designs.

The User agrees not to violate, reproduce, imitate, totally or partially, any intellectual property of Trully, the User also agrees not to use any intellectual property of Trully for purposes other than those provided in these Terms and Conditions and permitted by the applicable legislation.


On the Trully website, we use functional cookies. The cookies used by Trully allow us to collect, analyze and retain electronic information related to visits to the website. The cookies we use allow us to collect this information automatically at the very moment you access the website and our electronic services; however, these do not allow us to individually identify the people who visit us. If the User browses our website and/or sends information through it, we consider that they give their express consent for the installation of our cookies. For more information on this, see our Cookies Policy.


In order for you to enjoy the experience of our website, it is necessary that you have a device that is connected to the internet and that allows navigation, this is necessary for operational functions.

It is the sole responsibility of the User to obtain access to the Internet, Trully will not be responsible for the rates and fees that apply to the Internet connection of the device or the fees that apply for reasons of instant messaging. We do not guarantee that the platform will work on any hardware or device.

Consider that our services and the platform as a whole may be subject to malfunctions or delays inherent to the use of the internet and electronic communications. In any case, the User is responsible for the security of his device.


The User expressly states that they act on their own and/or on behalf of a company and that they have the legal capacity to use the Trully website. Likewise, he states that he has provided truthful, real and reliable information. Due to the foregoing, he expressly and unequivocally declares that he has read and accepts all of these Terms and Conditions of use of the Trully website, committing himself to comply with the actions and omissions expressed herein.

The User agrees, to the extent permitted by law, to indemnify, defend and hold harmless Trully and our affiliates, directors, officers, shareholders, employees, licensors and agents from and against any and all claims. , charges, claims, damages, losses, costs, liabilities and expenses (including attorneys’ fees) due, arising from or related in any way to members, customers, and persons related to the User.

Having read these Terms and Conditions, Privacy Notices and Cookies Policy for the use of the Trully website, the User expresses acceptance of these by executing the action "I accept Terms and Conditions" within the website or by accessing the website.


Trully tries to keep the Services up and running and hassle-free, but we make no promises that we will be successful. Trully attempts to provide a good User experience, however, we do not represent or warrant that: (i) the Services will always be secure, error-free, or timely; (ii) The services will always work without delays, interruptions or imperfections; and (iii) Any information obtained by the User through the services will be timely or accurate.


All notices and notifications will be made through the website or via email to CCP:


These Terms and Conditions will be interpreted under the current Federal Laws and are subject to the jurisdiction of the competent Federal Courts based in Mexico City.